The main goal of the project was to develop a unified CRM/BI class system and integration with more than 3 thousands client’s CRM systems. The platform combines customer service system with the functionality of automating all communication processes: a complete customer management system for Yellowpages clients, receiving data from websites and integration with CC clients.
Automation modules of outgoing communication to the end-customer (text messages, emails, phones) with the possibility of building behavior paths of clients through our intermediary can design communication to end-customers and fully automate it.
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